1. Introduction
Presence IQ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website audit and analysis services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account (name, email address, password)
- Subscribe to a paid plan (billing information, payment details)
- Contact our support team (communication content)
- Participate in surveys or feedback requests
2.2 Website Data
When you request a website audit, we collect and analyze:
- The URL you submit for analysis
- Public website content and metadata
- Performance metrics (load times, resource sizes)
- Technical information (HTML structure, CSS, JavaScript)
- Accessibility compliance data
- SEO-related information
We only scan publicly accessible pages. We do not bypass authentication or access restricted content.
2.3 Automatically Collected Information
When you use our Service, we automatically collect:
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Usage information (features used, audit history)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process your transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data in the following situations:
- Service Providers: With vendors who perform services on our behalf (payment processing, cloud hosting, email delivery)
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
- Client Reports: Audit reports you choose to share with your clients
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Audit reports are retained for the duration of your subscription and for 90 days after account termination unless you export or delete them earlier.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL)
- Secure cloud infrastructure with access controls
- Regular security assessments and updates
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Opt-out: Opt out of marketing communications
- Restriction: Request restriction of processing
To exercise these rights, contact us at info@crownlightholdings.com. We will respond within 30 days.
8. GDPR Compliance (EU Users)
For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR):
- Legal Basis: We process data based on contract performance, legitimate interests, and consent
- Data Transfers: Data may be transferred outside the EEA with appropriate safeguards
- DPO Contact: For GDPR inquiries, contact info@crownlightholdings.com
9. CCPA Compliance (California Users)
For California residents, we comply with the California Consumer Privacy Act (CCPA):
- We do not sell personal information
- You have the right to know what data is collected
- You have the right to delete your personal data
- You have the right to non-discrimination for exercising privacy rights
10. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our Service
- Improve user experience
- Analyze traffic and usage patterns
You can control cookies through your browser settings. Disabling cookies may limit Service functionality. See our Cookie Policy for details.
11. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete it.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant data protection authorities.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new policy.
14. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact:
Email: info@crownlightholdings.com